Once received, please allow us working days to process your refund, minus any original shipping charges. The time it will take for the refund to post to your bank account, PayPal account or credit card varies. We do not refund any original shipping charges. We are happy to refund gifts purchased on TOMS. To start a gift return, please contact us and make sure that you have the original order number and shipping zip code or billing last name ready. Please note that TOMS.
We provide a free return shipping label if you are within the contiguous United States. Need to return something? Start your return. Products purchased on TOMS.
We accept returns within the timeframe noted in our Return Policy. We start planning our Giving with our Giving Partners after the return timeframe passes. This allows us to determine the final sales and move forward with our Giving accurately. Unfortunately, we are not responsible if your Gift Card is lost, stolen or if anything else happens to it.
Store Credit does not expire and we do not charge any additional fees in connection with your use of your store credit. Sorry, store credit is non-transferable and is for your use only.
Unfortunately, we can only ship to P. Please note: All orders containing 4 or more items will automatically be upgraded to UPS Standard shipping which does not allow for shipping to P.
The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered. All delivery dates and times are not guaranteed and are estimates provided by the carrier. Please note that orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date.
If you have a delivery question, you may contact the carrier directly:. We recommend ordering the size you normally wear in a casual or dress shoe. They should fit snugly out of the box with your toes touching the end. After a few hours of wearing, they will likely stretch slightly to conform to your feet. All styles, with the exception of our core alpargatas, utilize insoles made of microfiber, textile, faux shearling or other materials.
Our core alpargatas include leather insoles made of pig suede. That means more comfort for you, and less impact on the planet. If you are unable to measure the old shoelaces you want to replace, please refer to the shoelace size chart below.
When converting to men's shoe sizes from women's, we suggest you go down 1. Keep in mind that men's shoes run slightly wider than women's shoes.
When converting from women's shoe sizes to youth, we suggest you go down two sizes. You can reference the youth sizing chart above for centimeter conversions. Determine your size by measuring your chest width and length. Reference the chart below to determine your size. Any items purchased from an auction site are purchased at your own risk. Auction websites do not guarantee the authenticity of the products sold on their sites. For this reason, there may be counterfeit goods available through auction sites, despite language that the item is genuine or authentic.
We hope to inspire other companies and individuals to incorporate giving in to their businesses, although we encourage them to do so responsibly Hand wash and air-dry the cloth regularly. To avoid damage, do not clean your glasses with paper towels or clothing, which can leave scratches. Avoid using household detergents or soaps. View our suppliers list.
To help our manufacturers adhere to human rights standards, we've developed a comprehensive Supplier Code of Conduct and work through our internal team and respected third parties to meet such standards.
For more information on our comprehensive program, please visit our Corporate Responsibility page. For basic textiles we recommend pre-treating with a textile protective spray. For suedes and leathers, we recommend pre-treating with a suede and leather protective spray.
We do not recommend pre-treating delicate fabrics glitter, glimmer, lace, crochet, etc. To prolong the life of your shoes, store them outside of direct sunlight in a cool, dry environment. Caution: We do not recommend machine washing your shoes as it may compromise the integrity of the product. We do not recommend applying direct heat to your shoes, or placing non-waterproof footwear under running water.
When attempting to clean your shoes, we always recommend testing the cleaning process in an inconspicuous area first to ensure there is no discoloration. Once cleaned, we recommend air drying your shoes in a cool, dry environment—away from direct sunlight.
Gently stuffing the shoes with paper can help maintain the shape as they dry. Canvas or Basic Textile: Use a damp cloth and rub gently with lukewarm water and mild soap. Suede: Use a suede brush to gently brush dirt away.
We do not recommend using any water. If needed, use a damp cloth and rub gently with lukewarm water and mild soap. Once dry, gently brush to fluff up the material. Since then, our community has provided shoes, sight, and safe water to more than million people around the world. Today, our model is evolving.
In fact, our mission is to use business to improve lives. We work with non-profit organizations we call them Giving Partners and social enterprises to create impact, which you help generate through your purchase. We're currently looking to fill a variety of positions in our Los Angeles headquarters.
There is no "Tom. Because with every purchase, you help build a better tomorrow. You can find more details about our latest giving in our impact report. Download the full report from our Impact page. As an entrepreneurial company, we are driven to innovate and are evolving our impact strategy to grant based giving. This enables us to develop deeper partnerships with the organizations we support, creating a more sustainable form of impact.
Since , we have taken a global approach, and engaged with communities in over 90 countries. As a company founded in the US, we are also committed to giving in our own backyard. Since , we have worked with over non-governmental organizations, international humanitarian organizations, and social enterprises. Our grantmaking typically provides funding for a single year against a program or project with defined goals and measurable impact. While every grant is unique, there is a general process we follow:.
Our Giving Team determines the right partners to bring into our network through a thorough process involving an application, deep research, background reviews and interviews.
The net profits we generate from your purchases are added to a Giving Fund managed by our very own Giving team so your impact could happen anywhere we give around the world. By using a centralized fund, we believe we are able to have the greatest impact and best address the needs of the communities we serve and support causes that our customers care about most.
Because our giving fund is based on annual net profits, returned products do not contribute to the fund overall. As we do with all of our giving we listen to our partners first, understand their needs and then decide if we can support in a meaningful way.
We use the same approach in times of disaster and respond on a case-by-case basis depending on the situation and needs. Please visit the Impact page for the most up to date information and reporting on our impact efforts.
You can also find detailed information in our Impact Report. If you have additional questions you can send them to giving toms. We are always happy to hear about organizations having an impact on the ground in the areas of ending gun violence, mental health, and access to opportunities.
Please feel free to submit new partner suggestions to giving toms. All remaining funds will be distributed to both new and existing Giving Partners that are supporting domestic and global relief efforts.
Funding has been directed towards mental health support, handwashing, and medical supplies. While social impact is our main focus, we know that improving lives goes hand in hand with taking good care of the place we all call home. We take a holistic approach to sustainability, which means that we apply ethical and eco-conscious practices throughout our business.
We do this by making choices that benefit our customers, our employees and our planet—from the materials and vendors we work with to the steps we take to get each product to you. In order for a product to be considered earthwise, at least one of its main components must contain an earth-friendly element, and at a minimum percentage. View our full framework. You can learn more about the impact of your purchase at the Impact page.
We also get a new score every 3 years, which includes all the ways in which we can improve. The environment is a key area we improved in and a place we will continue to focus. Our goal is to provide you with an enjoyable, memorable experience while shopping with TOMS. Please use one of the methods at the bottom of this page to reach us now. Once you sign up, you get points for certain activities, such as shopping, clicking on emails, and following TOMS on social media.
You get great benefits immediately after joining, including coupons, exclusive sweepstakes, early access to TOMS. Earn points and get even more exciting benefits, including free shipping for a year.
If you do not have an account, sign up now. All members enjoy benefits like coupons, birthday gifts, early access to TOMS. Goodest members also get free shipping. The Rewards Program sends emails about up-coming sales and promotions. There is an email sign-up at the bottom of every page on TOMS. Offer does not apply to gift cards.
Offers not valid on shipments to Alaska, Hawaii, international shipments or other shipments outside the continental United States. No promotional code is necessary.
Offer not valid on previously purchased merchandise. Return to rewards tier benefits breakdown, free shipping section. If you earn points during the month period after you enroll, you will move up to Gooder status. If you earn points during the month period after you enroll, you will move up to Goodest status.
However, if you have not earned points within that period, in order to move to Goodest status, you will need to earn points over the next month period i.
If you do not earn points during that month period, your status level will be re-set to Good and you will no longer have access to exclusive benefits, including free shipping. You should order the size you normally wear in a casual or dress shoe.
Toms fit true to size, and your toe should touch the front of the shoe. This is a shoe that will stratch a little when worn, so you keep the size you normally have in regular footwear. All styles, with the exception of the core alpargatas, utilize insoles made of microfiber, textile, faux shearling or other materials. The core alpargatas include leather insoles made of pig suede. You can reference the youth sizing chart above for centimeter conversions.
Toms has always been in business to improve lives. With every pair of shoes you purchase, TOMS will give a new pair of shoes to a child in need. More info on toms. To give you a better idea on sizing I interviewed a couple people at work to see what size Toms shoes they wear and what size do they normally wear with other brands.
Also wears a size 11 in Toms. Chopra Female : Normally wears either a size 7. She is a size 7. Monica Female, seems obvious but you can never be too sure these days : Normally wears a size 7 in all her shoes.
She is still a 7 in toms! Unless you want to hook her up with a free pair in which case she can go up or down half a size.
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